download our waiver form here
what is an escape room?
An escape room is a live entertainment attraction where you have to use wits, knowledge and communication to solve puzzles in order to escape a room.
What is the cromwell estate?
we are a horror based experience where you and your group will have to unlock the secrets behind the cryptic isaac cromwell and his family through a series of rooms.
how much time do we have?
the den- 60 minutes
how many people does each room fit?
The Den can fit groups from 2-8 people but We recommend 4-6 players
This is a private room, you will not be matched with any other players
what are the payment options?
you can pay for your experience through our booking site with a card, if you would like to pay cash, we need at least one card on file to hold the reservation.
do you have a rescheduling/cancellation policy?
If you need to reschedule your reservation, you may do so up to 48 hours in advance of your original time slot. Reservations are non-refundable, but are transferable.
we booked a time slot and now another friend wants to join us, can we add them to our room?
As long as there is available space in that time slot, we can accommodate adding a player to the reservation. Please email Jlam@thecromwellestate.com or call us at (714 576-5754 to inquire about adding on a member.
how early should we arrive?
you must arrive 10-15 minutes early prior to your reservation time to go over rules and a fun story before sending you on your experience. Late arrivals will not be admitted. If you arrive after we have started the game (the time slot you reserved) we cannot allow you inside. Please map out your route beforehand so there are no complications.
*if the door is locked we are helping others escape! we will unlock it 15 minutes before your start time.
is there an age restriction?
yes we are 16 and up. Anyone under our age restrictions will not be admitted and no refund will be given. All participants must sign a waiver. If under the age of 18, a parent/guardian must sign a waiver in advance. this waiver will be provided in our lobby or you can download it at the top of this page!
is there a place to store my personal belongings?
You may bring all of your belongings with you, we just ask that you turn your cell phones off. Since we have our rooms under tight security footage, if found to be using a cellphone or outside paraphernalia in our rooms we will consider this cheating and you and your party will be disqualified and no refund will be issued.
what should i wear?
closed toed shoes and comfortable attire that you can move around is recommended.
who can play? is this experience wheelchair accessible?
Companies, friends, families, strangers, couples , and just about anyone over 16 can play. There are elements of the game that might frighten or startle you. If you are pregnant, have a heart condition, or are easily scared, you may participate at your sole discretion. unfortunately, this experience is up a flight of stairs and is not wheelchair accessible. there is also one aspect of crawling but only requires one person willing and able.
Do you have any special rates or discounts?
our group rates start at 16 people, please call us at (714) 576-5754 to make arrangements. any available special promotions will be posted on our pricing page. promotion codes are only valid at time of booking and will not be honored after the reservation has been made.
will i be admitted if i am under the influence of drugs or alcohol?
Is there a live actor? can they touch me?